Whether you are an individual looking to improve your business etiquette skills or a company seeking to train employees, we have a business etiquette E-Learning program for you. Please browse our course features, sample lesson videos, and detailed course descriptions below.
Our core business etiquette E-Learning program, Business Etiquette for Professionals: The Complete Series, is hosted by New York Times best-selling author Peter Post and is modeled on the Emily Post business etiquette seminars.
Corporations repeatedly tell us that employees have the skills to do their jobs, but they often lack the personal skills necessary to develop strong, positive relationships. Business Etiquette for Professionals: The Complete Series is a condensed version of a full day of in-person training with one of The Emily Post Institute’s Business Etiquette Seminar presenters. Throughout the 10 lessons, Peter covers a full range of business etiquette topics. In the first two lessons, participants learn skills and techniques they need to build successful, positive relationships at work.
Business Etiquette for Professionals: The Complete Series begins by teaching three goals that will help employees navigate the difficult situations they will encounter in business. Next, Peter introduces The Five-step Method—a logical problem solving process built on the Three Goals and the principles of etiquette: consideration, respect, and honesty. With the Three Goals and the Five-step Method, participants can figure out not only how to deal with any work-related situation—with clients, prospects, suppliers, colleagues, or managers—but also how to preserve and build relationships at the same time.
The remaining eight lessons delve into specific etiquette issues including: Written Communication, Verbal Communication, Everyday Office Manners, Professional Image, Meetings, Business Social, Business Dining, and The 24/7 Professional.
Each lesson is 5-15 minutes long. The program is designed so lessons can be watched individually over time or taken as a complete course in one session. The entire program is SCORM compliant and can be integrated into a company’s LMS for companies who choose to license directly from The Emily Post Institute.
Lesson One introduces two concepts: the “How” matters and the “Perspective” of other people in business is critical to an individual’s success. These two concepts are the underpinnings for three goals Post asks each participant to adopt into his or her life.
Lesson Two explores the difference between manners and principles of etiquette. The principles are then applied to the Five-step Method for Solving Relationship Situations. By using the Five-step Method, participants learn how they can resolve any difficult situation at work and build relationships at the same time.
Lesson Three examines the pitfalls of written communications and how to avoid them. Post discusses the difference between public and private communications and the importance of knowing when to stop typing and start verbalizing either face to face or over the phone.
Lesson Four is broken into two parts: 4a, The Office Telephone, and 4b, Cell and Smartphones. The phone is such a huge part of business communications today and the technology associated with the telephone is so advanced that sometimes it gets the better of us. From speaker phones and mute buttons to texting and using your smartphone during presentations, Post will show you how to demonstrate respect for those around you by controlling these devices, rather than being controlled by them.
Lesson Five reminds us that you can choose your friends but you can’t choose your colleagues. 8 hours a day, 5 days a week, 50 weeks of the year you have to find a way to make it work. Post explores difficulties in the workplace and how you can use the Five-step Method from lesson two to solve difficult situations and build better relationships at work.
In Lesson Six, the focus is on meetings, a major part of business life. From being on time and prepared to keeping a positive poker face and knowing how to handle someone who is disrupting your presentation, Post will walk you through the right way to take part at business meetings.
In Lesson Seven, Post discusses the importance of your professional image and explains how to keep your attire, actions, or words from overshadowing your ideas, proposals, and any other work that you want to shine.
In Lesson Eight, we’ll take a look at business social events. From handshakes and introductions to invitations and small talk, business often is started and conducted during business social events. Post will show you the best way to make a great impression and get invited to the next event.
Business lunches and dinners are slightly different from social meals. In Lesson Nine, Post will let you know the top ten things to be aware of so that you can make the best impression possible when at a business lunch or dinner.
Making good impressions professionally, the theme of Lesson Ten, doesn’t stop at 5 pm or when you go on vacation. In today’s world understanding the importance of being a 24/7 Professional can make or break you. Post discusses how to make being a 24/7 Professional work for you.
In addition to Business Etiquette for Professionals: The Complete Series, described above, individuals or corporations may purchase the following programs à la carte through Global Classroom. Corporations may also license them directly from The Emily Post Institute for use on their LMS. (Please note that these three programs are not available through BizLibrary.)
You’re invited to a business dinner with your boss and a major client. How can you make the best impression possible? Which of all the many table manners really make a difference? Etiquette expert Peter Post, co-author of The Etiquette Advantage in Business, 3rd edition, presents the top ten table manners to be especially aware of as you attend a business lunch or dinner.
Learn more about Emily Post’s Business Dining Etiquette Essentials.
Throughout the day you interact with a bosses, colleagues, clients, and prospects. From the moment you walk in the door in the morning to that important client meeting, knowing how to handle all the situations you encounter will help you be more successful.
This course provides a wide range of advice, from everyday questions such as, “Do you say good morning to each person at the start of the day?” to helping you resolve difficult conumdrums such as, “I love my job, but I hate my boss. What do I do?”
Learn more about Emily Post’s Business Etiquette For The Workplace.
Everything about effective communications in one course. Written communications focuses on the critically important etiquette of email as well as providing tips for texting and online communications such as tweets. The voice communications section focuses on how your voice affects how people hear you and on ways to use your smartphone without negatively impacting people around you or disturbing others during a meeting.
Learn more about Emily Post’s Communication Etiquette For Better Business.
PETER POST is the great-grandson of Emily Post and the managing director of The Emily Post Institute. As the creator of the Emily Post Business Etiquette seminars, he leads business seminars for companies both in the United States and abroad. Author of the New York Times bestseller Essential Manners for Men and co-author of The Etiquette Advantage in Business, 3rd edition, he writes a weekly question-and-answer business etiquette advice column, “Etiquette at Work,” that appears in the Boston Sunday Globe.
The “Get Started” button will take you to the website of our partner, Global Classroom, where you can register, purchase, and access our programs. You can revisit any program for up to 90 days from the time of purchase. To begin, please visit our virtual classroom at Global Classroom for more information and individual pricing.