We have many years’ experience training all levels of employees, from new hires fresh out of college to the C-suite. Our clients may be internal-focused or client-facing, or a mix of both. We are comfortable teaching to mixed-level employees, as well. In fact, our experience has taught us that a company’s commitment to a civil workplace is best underscored when executive and management level employees participate in our trainings, too.
New hires are most likely Millennials, the 20-something generation born after 1980. As “digital natives,” they have never known a world without texting and technology. They bring formidable skills and outstanding resumes to their new employers, but may not understand why they have to be there by 9 a.m. We can help ease their culture shock into the working world with a new-hire focused business etiquette seminar.
It is critical for sales professionals, customer service representatives, and other client-facing employees to represent their company well during every customer or client interaction. Our sales-focused trainings emphasize how to build relationships with every client interaction. Seminars can include small-group work to solve difficult situations with clients; business social situation and networking protocols; communication etiquette (written, verbal, and use of technology); and image and attire. Dining etiquette is also a popular choice for this group.
Emily Post Business Etiquette Seminars are a natural addition to internal programs designed to identify, develop, and fast-track future leaders and new managers. Our programs teach self-confidence in business social settings, business travel, business dining, and more. An understanding of the principles behind business etiquette is a fundamental skill of good management, and we stress not only how to model behaviors for managees, but how to actively cultivate civility and good business etiquette behaviors in your staff. For high potentials who want to develop their personal brand, one-on-one coaching and small group programs with pre-work and post-consulting are available.
Whether used as a refresher course on a topics such as business social skills or table manners, or to address specific new corporate challenges such as international perspectives or social media manners, seminars for seasoned professionals and senior management are among the most animated and beneficial because participants already understand how valuable strong personal skills are to their success. For senior leaders who want to define or refine their professional etiquette skill set and those who want to demonstrate to their employees their commitment to fostering a civil workplace.
For the first time in history, there are four generations together in the workforce—Traditionalists (the World War II generation), Baby Boomers, Gen Xers, and Millennials. Each group has different communication styles, expectations, and interpretation skills. Emily Post Business Etiquette Seminars teach your employees to understand their differences and get along with each other so that the focus can turn to getting the job done.