Home | About Us | Contact Us | Newsroom | Calendar
Page TitlePress Releases For Release: Dec. 7, 1999 Holiday Season Survival Requires Politeness Burlington, VT—Some call it the most wonderful time of the year. But with air rage, road rage and sales clerk rage at near epic proportions, many Americans are feeling frustrated, not festive, this holiday season. Leading the charge for a more civil holiday season is Peter Post, great grandson of Emily Post and author of the new book “The Etiquette Advantage in Business: Personal Skills for Professional Success,” (HarperResource; $35, Nov. 1999). “This time of year can bring out the best in some of us and the worst in others,” says Post. “Surviving the holiday season requires a quick wit and a plethora of patience. Consider the situations you may find yourself in and try to treat those around you as you would want to be treated. Most situations are that simple,” Post adds Those sticky holiday situations run the gamut. Do you buy a holiday gift for the boss? Should you buy gifts for coworkers and clients? What's an appropriate gift? Do you show your face at work the day after the holiday party if you spent the evening with the proverbial lampshade on your head? What if the holiday party is at your house and the boss is having too much to drink? Is it OK to register for holiday gifts on a web site? How can you graciously decline a holiday party invitation? Can you scale back the gift list without guilt? Post also calls for some civility training for overburdened customer service employees. “Corporations need to provide their frontline service staff with the necessary training and support to get through the holiday season.” Nothing puts a damper on holiday happiness faster than rude service at the department store or airline counter. Post offers the following advice to corporations, “teach employees the value of making a customer's experience positive and how to handle difficult situations without getting angry. During the busy holiday season, offer more frequent breaks and have a massage therapist on site to help employees counter the stress.” “The Etiquette Advantage in Business” is a go to guide for employing the power of nice. It aims to prove that everyday common courtesy can be a competitive business tool both for individuals and companies. Whether you work in a cubicle farm, an office high-rise or a home office, this book has guidelines for a wide array of business settings and situations.
|
