Whether you are an individual looking to improve your business etiquette skills or a company seeking to train employees, our Business Etiquette for Professionals program is for you. Please browse our course features, sample lesson videos, and detailed course descriptions below.
Our core business etiquette E-Learning program, Business Etiquette for Professionals, is hosted by New York Times best-selling author Peter Post and is modeled on the Emily Post business etiquette seminars.
Corporations repeatedly tell us that employees have the skills to do their jobs, but they often lack the personal skills necessary to develop strong, positive relationships. Business Etiquette for Professionals is a condensed version of a full day of in-person training with one of The Emily Post Institute’s Business Etiquette Seminar presenters. Throughout the 12 lessons, Peter covers a full range of business etiquette topics. In the first two lessons, participants learn skills and techniques they need to build successful, positive relationships at work.
Each lesson is 5-15 minutes long. The program is designed so lessons can be watched individually over time or taken as a complete course in one session.
Students gain an understanding of why etiquette matters in business today:
Students learn the concept of etiquette, the 3 principles governing all etiquette, and the Five-Step Method for Solving Problems:
Students learn The Four P’s, which are the foundation for all communication etiquette:
Students are exposed to both the broad concepts and finer points of written communications and to be on guard for common pitfalls:
Students discover how the many aspects of verbal communications are both within their control and can be used to their advantage in business:
Students learn foundational workplace etiquette and utilize the Five-Step Method for Solving Problems with multiple examples of workplace situations:
Students learn best practices for meetings, both internal and with clients, prospects and suppliers:
Students explore why image matters in business and how to be intentional about building your image:
Students gain perspective on how social media can positively or negatively impact their business image and relationships:
Students learn the finer points of introductions, small talk, thank-you notes, and how to variegate business social events:
Students learn the Top Ten Business Dining Tips to successfully navigate business meals:
Students gain perspective on why actions outside of work have the potential to affect business relationships:
PETER POST is the great-grandson of Emily Post and the managing director of The Emily Post Institute. As the creator of the Emily Post Business Etiquette seminars, he leads business seminars for companies both in the United States and abroad. Author of the New York Times bestseller Essential Manners for Men and co-author of The Etiquette Advantage in Business, 3rd edition, he writes a weekly question-and-answer business etiquette advice column, “Etiquette at Work,” that appears in the Boston Sunday Globe.
Please visit our virtual classroom for more information, individual pricing and to purchase the program.