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When you have an intense or challenging conversation with a colleague, do you start off listening closely but then…
We all grapple with communication limitations. In a survey by Fierce, Inc. (May 2011), 86% of respondents blamed the lack of collaboration or ineffective communication for workplace failures. The good news is that most of us can increase our potential for success at work by strengthening our communication skills.
Active listening is simple to understand and often hard to do. The focus of active listening is to let go of your initial perceptions of the situation and be open to actually hearing what your colleague is saying.
To listen actively, do the following:
Just as with most learned skills, active listening takes practice. Active listening is an accountable, thoughtful and professional way to improve personal relationships, reduce misunderstandings and conflicts, and build a collaborative workplace.