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The Awesome Etiquette podcast is a weekly Q&A show where hosts, (cousins, and co-presidents of the Emily Post Institute,) Lizzie Post and Dan Post Senning answer audience questions, tackle etiquette topics in detail and salute good etiquette witnessed by the Awesome Etiquette audience.
The Emily Post Institute Inc. is a fifth generation family business that has been promoting etiquette based on consideration, respect and honesty since Emily Post wrote her first book ETIQUETTE in 1922. Today we offer a wide range of books, online resources, training programs for all ages and topics, a weekly podcast and a selection of greeting cards and paper products.
People often call my office looking for a specific person, yet they don't identify themselves or the business they represent. Far too often, callers simply assume the other person knows what company they're calling from. Even worse are people who assume everyone else knows who they are simply by the sound of their voice.
When making a business call, the appropriate thing to do is to identify yourself and the company you're calling from. For example, whenever I call another business, I always say, "Hi, my name is (blank), I'm calling from (name of my company), and I would like to speak to (blank).”
This etiquette holds even if you're calling someone you know well. For instance, I identify myself even when I'm phoning my closest business associate here in Vermont (who's also named Peter): As soon as he picks up, I say, “Peter, it's Peter here, I was calling about…” In this case, because of our familiarity, saying my first name is enough to ensure he knows who's calling. If I'm
calling someone with whom I'm less familiar, I’ll say, “Hi, Tom (or Mr. Smith), this is Peter Post. I’m calling from the Emily Post Institute.”
Source: Post, Peter, "Etiquette at Work," Boston GlobeFor information on Emily Post Business Etiquette Programs contact Steven Puettner, Director of Sales, at Steven@emilypost.com or 802-860-1814.