Returning a Client's Gift
Money is no different than any other type of gift. It is really nice when a client wants to show his appreciation, but company rules often prohibit employees from accepting any gifts, or gifts above a certain value. The best course of action is to return the gift right when it is offered or send it back immediately. Even as you're saying "no" to the gift, show your appreciation for the thoughtfulness of the giver by what you say as you return it, either in person or by a handwritten note. "Tom, thank you so much. I really appreciate the thoughtfulness of this gift, but my company has a strict policy, and I'm not allowed to accept it. I hope you'll understand."
Source: Post, Peter, "Etiquette at Work," Boston Globe
For information on Emily Post Business Etiquette Programs contact Daniel Post Senning, at firstname.lastname@example.org or 802-860-1814.