Emily Post training and services are available for groups, businesses, and individuals. Choose from trainer training, seminars, live and pre-recorded webinars, self-paced eLearning courses, and consultation services to best meet your etiquette training needs. Every live session is customized for the client and built from our extensive menu of training topics.
The Awesome Etiquette podcast is a weekly Q&A show where hosts, (cousins, and co-presidents of the Emily Post Institute,) Lizzie Post and Dan Post Senning answer audience questions, tackle etiquette topics in detail and salute good etiquette witnessed by the Awesome Etiquette audience.
The Emily Post Institute Inc. is a fifth generation family business that has been promoting etiquette based on consideration, respect and honesty since Emily Post wrote her first book ETIQUETTE in 1922. Today we offer a wide range of books, online resources, training programs for all ages and topics, a weekly podcast and a selection of greeting cards and paper products.
It can't be emphasized enough: Test all of your systems and technical capabilities ahead of time. This means not just familiarizing yourself with the software but also the necessary hardware. Computers can behave differently when connected to new monitors and sound systems. Test each piece of equipment in the way it will be used before you rely on it for a call.
When using a service provider talk to a representative well before your first scheduled meeting. Complete any suggested tests or trials, and make contact with the provider's help and support services so you have someone to call if you need them during the call or meeting.
Give remote participants correct and detailed instructions and do your part to keep the process simple and clear.
Use a private room or location. An office with a door that closes is best. This reduces noise and distractions and decreases the likelihood of interruptions.
Dress as you would for an in-person business meeting.
Think about your background. This includes both the sound and visual fields. Minimize background noise and check lighting, particularly from windows, so it doesn't obscure faces.
In a home office, use a background that is clean, uncluttered, professional and not overly personalized. Barking pets, personal clutter, or food and beverages in the frame detract from a businesslike impression.
Identify everyone. Many systems use an open microphone and speaker, similar to a phone conference call. It is polite to identify anyone on both ends of the call, even those who might not be visible, and at the same time disclose that a live microphone and camera are recording and transmitting.