Communication Etiquette Hero Label

Communication Etiquette

Our communication skills are a main hallmark of our professionalism and provide an important opportunity not only to deliver a message but also to build a relationship as well. May include: general points on active listening and awareness of whether an email or phone call is private or public (the headline or bulletin board rule). Email: email best practices are reviewed, including spelling, grammar, subject lines, salutations, closings, signature block, formality, reply all, cc/bcc, emoticons, and text abbreviations; what it means to have a healthy communication diet; when to resolve a concern in-person as opposed to via email; email fiasco examples; timeliness of replies. Phones and smartphones: when to take or not take cell phone calls; smartphones in meetings; best practices regarding messages sent from smartphones; taking and leaving phone messages; video and conference call best practices. Handwritten thank-you notes: under what circumstances a handwritten thank-you note should be sent; best practices, including using a date, ink color, appropriate stationery, and whether or not to enclose a business card; a sample thank-you note.

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Find out how The Emily Post Institute can work with you to build meaningful training experiences that encourage audiences to use etiquette as a tool for personal growth. Cultures of civility and respect begin with small actions.

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Please contact Daniel Post Senning for more information on program details, presenter availability and pricing by filling out our contact form. Training@emilypost.com

Communication Etiquette