Leadership

Leading with Civility

Civility in the workplace is more important than ever before. Etiquette is considered a soft skill, but its value is backed up with hard numbers. Employees that feel good about the people they work with and about how they are treated are more productive. Front facing employees that feel respected provide better service. Client managers that feel confident in their social skills build better relationships. Managers that show gratitude support teams that do better work faster. But how do you lead on civility? How do you build and support cultures of respect. This section discusses how civility impacts today’s businesses and offers tactics for leaders to create a climate of consideration and respect in the workplace.