Problem Solving

The Five-step Method for Resolving Relationship Situations

So often in business it’s not if you do or say something, it’s how you do it that matters. In this section, the concept is that etiquette is a process to help people choose actions that not only convey their business message or resolve concerns, but build relationships at the same time. Your presenter introduces participants to a Five-Step Method that uses the principles of etiquette to determine the very best course of action to take in any situation or interaction where a relationship is impacted. Participants then break into small groups to use the Five-Step Method to problem-solve Relationship Situations, which are then reviewed with the entire group. We can use situations that you provide to us or we can provide popular examples.