Emily Post training and services are available for groups, businesses, and individuals. Choose from trainer training, seminars, live and pre-recorded webinars, self-paced eLearning courses, and consultation services to best meet your etiquette training needs. Every live session is customized for the client and built from our extensive menu of training topics.
Find the right Emily Post book, game, or learning tool for you. We have the perfect wedding, graduation, or housewarming gift for someone special in your life.
The Awesome Etiquette podcast is a weekly Q&A show where hosts, (cousins, and co-presidents of the Emily Post Institute,) Lizzie Post and Dan Post Senning answer audience questions, tackle etiquette topics in detail and salute good etiquette witnessed by the Awesome Etiquette audience.
The Emily Post Institute Inc. is a fifth generation family business that has been promoting etiquette based on consideration, respect and honesty since Emily Post wrote her first book ETIQUETTE in 1922. Today we offer a wide range of books, online resources, training programs for all ages and topics, a weekly podcast and a selection of greeting cards and paper products.
Get a signed copy of ourlatest book, Emily Post's Etiquette - The Centennial Edition, for yourself or to give as a gift, and support Vermont's independent bookstore Bridgeside Books.
Online Course: Manners at Work, The Ultimate Guide - Creative Live
Most of us learn the basics of good
manners as children: keep your elbows off the table, hold the door open
for others, and always say please and thank you. But following the rules
of proper etiquette becomes more complicated as we get older,
especially when it comes to our professional lives.
Poor manners in the workplace can lead to problems with
coworkers and superiors and threaten your career success. Whereas good
manners—and the improved social skills that come with them—help you form
positive relationships and achieve your professional goals.
This comprehensive series of eight courses will define
professional etiquette, teach fundamental manners and strategic personal
skills for improving business relationships, and identify the most
obvious mistakes people make and how to avoid them.
Manners@Work is taught by renowned author, teacher and
speaker Daniel Post Senning, the great-great grandson of legendary
etiquette expert Emily Post. Daniel is the co-author of “Emily Post’s
Etiquette, 19th edition” and “The Etiquette Advantage in Business, 3rd
edition,” as well as the author of “Manners in a Digital World: Living
Well Online.” He conducts seminars and delivers speeches around the
world, and has worked with companies such as Emirates Airlines, The
Peninsula Hotels, Barclay’s Financial and GEICO.
This comprehensive series of eight courses will define professional
etiquette, teach fundamental manners and strategic personal skills for
improving business relationships, and identify the most obvious mistakes
people make and how to avoid them. Series includes: 8 Video Classes in HD, Lifetime access, anywhere, anytime, Streaming and downloadable files, Available on desktop, mobile, and tablet, 100% satisfaction guarantee.
Good Etiquette Is Key to Forming Strong Bonds with Your Coworkers
Why is proper etiquette so important? Simple. Because when we
misbehave or exhibit poor judgment, we alienate people. But when we act
in appropriate, socially acceptable ways, we develop strong bonds.
Healthy, positive relationships are critical to every aspect of our
lives, including the world of work. This course teaches the fundamentals
of good professional etiquette and offers three goals that will improve
your relationships, raise your self-esteem and help you avoid the most
common personal mistakes people make.
In this class, you’ll learn how to:
Understand the principles of good etiquette.
Define etiquette according to the writings of Emily Post.
Utilize the three essential goals that will improve your relationships.
See things from other people’s perspective.
Avoid common sense blunders.
Win at Work by Adjusting the Way You Think About Etiquette
Do you have a hard time maintaining good manners and being
considerate at work? It might be your attitude. When we look at acting
with kindness and politeness as a burdensome obligation rather than
something we want to do, we set ourselves up for unconsciously behaving
badly.
This course addresses both the opportunities and the costs of good
and bad personal skills and will help you focus on the former. Instead
of getting trapped in the “Do I have to do this?” mode, you’ll learn how
to seize opportunities to build relationships by focusing on the human
connections that matter.
In this class, you’ll learn how to:
Approach etiquette as an opportunity rather than an obligation.
Recognize organizational costs and address them.
Identify the most likely instigators and take action.
Provide leadership on courtesy at work.
Identify emotional responses and take intentional action.
Interrupt negative feedback loops caused by bad behavior.
Make Sure Your Image Matches Your Good Manners
Your overall image is an essential aspect of proper etiquette,
including how you look, act and speak. No amount of good behavior will
get you anywhere if your appearance is sloppy, your body language is
awkward, or your tone of voice is loud or grating.
This course focuses on improving your image and personal brand, both
in real life and the virtual world. You’ll do a personal assessment of
your image, identify factors that impact your relationships, and
discover ways that you can polish your personal brand.
In this class, you’ll learn how to:
Build your image team.
Evaluate and improve your online presentation.
Make small improvements to both your real-world and virtual personas.
Polish your appearance through better hygiene and attire, without overdoing it.
Use your body language, posture and eye contact to improve your image.
Modify your voice, including your tone, speed, inflection, laughter, accent, and pronunciation.
Always Know What to Say and Do When Meeting Someone for the First Time
A first impression can make or break a relationship. If you come off
as awkward, rude or silly when you meet someone, that could spoil the
connection forever. But if you appear kind, confident and witty, you’ll
have the person in the palm of your hand.
This course tackles the ins and outs of introductions, first
impressions, and initial conversations, so you can walk into potentially
difficult situations feeling confident, knowing how to act and never at
a loss for words.
In this class, you’ll learn how to:
Introduce yourself and others gracefully.
Extend and build on introductions.
Know what to say and what not to say in conversations.
Listen to people so they know they’re being heard.
Shake hands properly in the era of hugs and fist bumps.
Handle a situation where you don’t know or forget someone’s name.
Make conversation that’s safe but interesting.
Manage potentially controversial topics like politics and religion.
Discuss personal topics that require the most care and tact.
Ensure That Everything You Write and Say Makes a Positive Impression
Written and verbal communication skills are a big part of good
manners. Every email you send, voice message you leave and conference
call you attend provides you with an opportunity to shine or stumble.
This course addresses classic business communication etiquette as
well as new rules and customs for the digital age, including best
practices for email, smartphone use, and voice and video calls.
In this class, you’ll learn how to:
Avoid the most common writing mistakes in both content and character.
Make your communications polished without seeming too stiff or formal.
Write a great thank-you note.
Choose between public and private communication.
Use email and smartphones effectively and courteously.
Host and participate in conference and video calls.
Always Keep Your Eye on the Prize When Socializing with Business Colleagues
Our work lives are full of opportunities for socializing, whether
it’s a business lunch, a team offsite, an out-of-town conference or an
office party. But beware of looking at these social situations simply as
a way to have fun, take a break and blow off steam. In truth, they’re
either opportunities to advance your career or get into trouble.
This course addresses the secrets of combining business and pleasure.
It explores how you can use your personal skills outside of work to
earn the respect of colleagues and superiors, win new business and
clients, or secure a promotion.
In this class, you’ll learn how to:
Define the roles of host and guest and understand the manners that apply to each.
Participate at conferences and mix-and-mingle events.
Behave when traveling for business and participating in offsites.
Conduct yourself in interviews.
Avoid common problems, mishaps, and awkward situations.
Stick to the one-drink rule.
Advance Your Career by Learning to Play Well with Others
You can’t be successful at work if you don’t have strong, positive
relationships with your colleagues. But that’s easier said than done.
Sometimes we’re confronted with challenging coworkers, superiors, direct
reports or clients who test our patience. And sometimes we don’t always
behave in the most productive ways.
This course teaches you specific behaviors to help you build and
maintain good relationships at work, even under the most stressful
conditions. You’ll discover that while we don’t always get to choose who
we work with or how they behave, we do get to choose how we respond.
In this class, you’ll learn how to:
Use seven basic behavior standards to maintain good relationships at work.
Handle difficult work relationships.
Give effective critical and positive feedback.
Test your basic assumptions about workplace civility.
Avoid the most common etiquette mistakes.
Have difficult conversations with coworkers.
Behave well in meetings, whether you’re an organizer or a participant.
Apply the Principles of Good Etiquette to Every Aspect of Your Life
Once you understand the concepts of good manners and amass a powerful
arsenal of positive behaviors, it’s time to put that learning into
action. This course is designed to review the principles of good
etiquette and then teach you how to apply those principles to your own
life.
We all want to be better people, live better lives and experience
greater success. Here you’ll get practical advice on how to use your
newfound etiquette skills to strengthen your relationships with
coworkers, friends and family members and find greater fulfillment in
every aspect of your life.
In this class, you’ll learn how to:
Be professional, kind and considerate 24 hours a day, seven days a week.
Commit to caring about others at all times.
Understand the importance of workplace civility.
Use key principles to improve etiquette in all situations.
Assess your own behavior to ensure you’re building strong relationships.
Find out how The Emily Post Institute
online courses can teach your audience to use etiquette as a tool for
professional improvement and personal growth. Cultures of
civility and respect begin with small actions.
Please contact Daniel Post Senning for more information on group sales and pricing by filling out our
contact form. eLearning@emilypost.com
